Thank You, Apple

I never thought I would switch to using an Apple computer at home. My only real previous experience was when I was in elementary school and that was a long time ago. Things have changed. A LOT.

I'm sure part of my reasoning for switching is based on the fact that my husband now loves Apple and their products. As he says... they just make sense. They think of everything and are constantly updating their products. This is good and bad since this means things get outdated quickly, but that's just true with technology in general.

Two weeks ago we bought a MacBook for me. Zach was tired of 'sharing' the computer and I didn't completely object to the idea of having my own computer again. I enjoyed my computer for about a week... putting addresses in the address book, transferring music, transferring and sorting through pictures, updating my calender... and just figuring out the mac system all on my own (except for all the questions I bugged Zach with). And then it happened. I tried to turn it on one day and it wouldn't turn on. All I got was a beep. beep. beep. After a couple tries it turned on. But over the next week it took more and more attempts to get it to turn on. I finally set up an appointment with the Genius Bar at the Apple store for Friday night.

We got there 30 minutes early and ended up having to wait over 45 minutes before it was my turn. During that time we showed off all the features of the Macs to mom, who now wants one really bad. I also realized how much patience you have to have to work at the Apple store as a "genius". I watched them talk with young and old people who had very little clue about a computer or ipod or whatever they were asking about and the "geniuses" were so very patient. I was frustrated just watching them.

Finally it was my turn and I was hoping that when I pulled out my computer it wouldn't turn on just because I didn't want them to think I was crazy. Not only did it not turn on, it never turned on again. The 'genius' tried a couple things but it did not get rid of the error tone, aka "beep. beep. beep and black screen". After some discussions with the manager, they agreed that I would get a brand new macbook and would transfer all my data off my old computer to the new one for free. I just had to wait a day or so before I could take my new computer home. I was perfectly fine with this.

Saturday afternoon I picked up my new computer and so far it has turned on every time with the nice welcoming sound and bright screen.

Thank You, Apple. For doing the right thing and providing excellent customer service.